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About Us

At Connect The Dots, we ensure you have all the information and support you need to navigate what seems a complex journey as seamlessly and easily as possible.

Our story

We have extensive experience in the aged care sector, from both sides of the equation.

We ensure you get the optimal outcome and quality level of care that you and your loved ones deserve. Our experience enables us to provide a trustworthy link between you and aged care providers. We do the hard work, to ease your emotional strain.

Why we exist

At Connect The Dots, we understand that the search for aged care providers can feel overwhelming, particularly with short notice and limited timeframes.

We are here to be a shoulder to lean on and a hand to hold, making your journey as easy and informed as possible. Our service is based on a platform of empathy, trust and friendly, professional advice.

Our team

We have built strong relationships in the aged care sector and understand all aspects of the industry, from both sides of fence. We give you complete, no-obligation control over how much we assist, with a down-to-earth approach, empathy and trust front and centre in everything we do.

We ensure you get the optimal outcome and quality level of care that you and your loved ones deserve. Our experience enables us to provide a trustworthy link between you and aged care providers. We do the hard work, to ease your emotional strain.

Brad Sandilands

Co-Founder / Director

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Lena Weidtler

Care Journey Consultant

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Courtney Kenyon

Care Journey Consultant

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Lisa Goff

Operations Manager

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“Connect the Dots’ advice was practical, realistic and valuable. I am so thankful that they were there to guide me and be a friendly support on the end on the phone when I needed it. I am glad I have someone to recommend to my friends, whom will no doubt, one day find themselves in a similar situation.”
Lyn, Connect the Dots client

The Connect the Dots difference

We understand both sides of the process, from what you need for your unique circumstances to what can be delivered by the appropriate available provider in your area.
Our friendly, trustworthy support, and transparent information throughout, ensures you are equipped to make the best decision.

Empathy

Calm, down-to-earth advice

Connection

Right provider, right advice

Personalised service

To suit your needs

Informed choices

All the information you need

Tiered support

Advice to full placement

Unrivalled knowledge

Experts in the entire process

Brad Sandilands

Co-Founder / Director

Meet Brad, the Co-Founder of Quality Insite, bringing a wealth of experience with over 25 years in Sales, Marketing, and Operational Management roles. With a strong foundation in coaching and the development of sales training courses spanning a decade across various industries, Brad has become a prominent specialist in Aged Care Sales and Marketing.

Brad’s passion lies in aiding providers in establishing sustainable sales and marketing platforms, utilizing his unique blend of an MBA and psychology background to understand the nuanced needs and preferences of the target market.

As a leader, Brad holds dear the values of integrity, collaboration, and continuous development for both himself and his team. His impressive track record includes the successful achievement of key sales, personnel, and financial goals. Brad excels in the creation and implementation of marketing and promotional campaigns that not only align with company values but also stay attuned to market trends.

Beyond his leadership role, Brad is recognized for his engaging speaking and coaching style, taking pleasure in sharing insights and expertise on the art of human connection and building lasting bonds during transactions. His overarching mission is dedicated to delivering quality and innovative solutions that significantly enhance the lives of aged care residents and providers alike.

Lena Weidtler

Care Journey Consultant

Lena is a dedicated and highly organised professional who brings a strong client-first mindset to her role at CTD. With experience in Aged Care Industry, she is known for her ability to manage competing priorities, communicate clearly, and support clients through every stage of a project or engagement.
Her approach is grounded in building genuine relationships and understanding what matters most to each client. Lena takes pride in delivering reliable, detail-focused outcomes while ensuring a smooth and positive experience for everyone involved.
With a natural ability to collaborate across teams, Lena plays an important role in keeping projects on track and maintaining the high standards CTD is known for. Her calm, solutions-focused attitude makes her a trusted point of contact for both clients and colleagues.
Outside of work, Lena values community involvement and contributing to meaningful causes, reflecting her broader commitment to making a positive impact.

Courtney Kenyon

Care Journey Consultant

Courtney Kenyon is a highly experienced client relations professional with over a decade of experience across Australia’s aged care sector. She has built her career supporting families through some of life’s most important decisions, combining deep industry knowledge with a genuine, people-first approach.
Currently serving as a Client Relations Manager at Estia Health, Courtney works closely with residents and their families to guide them through the aged care journey—from initial enquiry through to admission and beyond.
Prior to this, Courtney held a Client Relations Consultant role with Vacenti Aged Care, where she was instrumental in driving occupancy, building referral networks, and ensuring a seamless and compassionate customer experience.
Her earlier career with Regis Aged Care included roles in business development and frontline operations, giving her a well-rounded understanding of both the commercial and human aspects of aged care services.
Courtney is known for her strong communication skills, relationship-building ability, and commitment to delivering clear, honest guidance to families navigating complex care decisions. Her approach is grounded in empathy, transparency, and a deep respect for the individual needs of every client.

Lisa Goff

Operations Manager

Meet Lisa, our Operations Manager at Quality Insite, bringing two decades of expertise in customer service and operations management. Lisa is fuelled by a passion for leveraging technology to drive continuous improvement. Her leadership experience encompasses operations management, strategic planning, and team leadership, with a proven track record of optimising processes and elevating overall performance through collaboration with diverse organisations.

 What sets Lisa apart is her unwavering dedication to continuous improvement. Beyond meeting expectations, she actively seeks opportunities to refine processes and elevate standards, fostering a culture of operational excellence. Lisa’s goal is to create an environment where continuous improvement is ingrained, keeping our team and organisation at the forefront of innovation.

Lisa’s vision and commitment make her a driving force behind our pledge to deliver the highest standards of quality and operational excellence. With her leadership, Quality Insite is positioned for innovation and sets itself apart through a culture that values continuous improvement, ensuring we consistently deliver exceptional customer service.